KittoCleaner Legal

Refund Policy

Updated October 1, 2026

General conditions

KittoCleaner is free to download from our website and the App Store. Scanning is free, and the first 500 MB of cleaning is free, so you can try the app on your own files before paying. We encourage you to scan and review the results before you subscribe.

WykSofts Inc. may update this policy at any time. Changes are posted on this page with a new effective date.

Two ways to buy

You can buy KittoCleaner on kittocleaner.com, where the order is handled by our reseller Paddle.com, or through the Apple App Store and Mac App Store. Who issues the refund depends on where you paid. Your receipt email and the license page show the source of each payment.

Purchases made on our website

Website purchases are sold by Paddle.com, our online reseller and Merchant of Record, which issues refunds on our behalf. Write to support@kittocleaner.com or reply to your Paddle receipt email. You can request a refund within these windows:

• Monthly plans: within 14 days of the first charge.
• Yearly and Lifetime plans: within 30 days of the first charge.
• Single Clean: within 14 days, if the cleanup could not be completed.

To request one, email support@kittocleaner.com from the address you used at checkout, or include it in your message, together with the last five characters of your license key. You can find them on the license page or in the app under Settings › License. Never send us your full license key; we do not need it.

Approved refunds go back to the original payment method. Most banks show the credit within 5 to 10 business days.

Purchases made through the App Store

Apple processes App Store payments and holds the transaction, so refunds for these purchases are issued by Apple under Apple's refund terms. We cannot issue a refund for a payment that Apple processed.

To request one, visit reportaproblem.apple.com, sign in with the Apple ID used for the purchase, and choose the KittoCleaner transaction. Apple usually responds within 48 hours.

Renewals

Refunds apply to the initial purchase only, not to payments created by automatic renewal. Cancel a subscription before it renews to avoid the next charge.

When a refund may be declined

• The request falls outside the windows above.
• The purchase was made for a device KittoCleaner does not support.
• The app could not run because the device does not meet the system requirements listed on the download or store page.
• Files were removed after you reviewed and confirmed the cleanup.
• Suspected refund abuse, such as repeated purchases and refunds of the same plan.
• Price differences from limited-time sales that occurred after your purchase.

Cancelling a subscription

Website subscriptions: open the license page, enter your key and choose Manage billing. App Store subscriptions: open Settings › Apple ID › Subscriptions on iPhone, or App Store › Account › Subscriptions on Mac, and choose KittoCleaner. Either way, your plan stays active until the end of the current period.

After a refund

When a purchase is refunded, by us or by Apple, the license is revoked on every device where it is activated and the app returns to the free tier. A revoked key cannot be activated again. Cleanup history stays available.

Contact

Questions about a charge: support@kittocleaner.com. Include the last five characters of your license key, or the Apple receipt number for App Store purchases, so we can help quickly.